Kwenzeki ukuba akunakwenzeka ukugqwesa kwinqanaba lobugcisa, engazi nto ngeshishini leshishini kunye neengqondo zentetho , kuba isithuba somntu singabalulekanga ngokupheleleyo, ngoko ke ukukwazi ukuchaza ngokucacileyo iingcamango kunokunceda nokubeka izithintelo ezingapheliyo ekukhuleni komsebenzi. Kubalulekile ukujonga ngokuthe kratya kwi-psychology yolawulo kunye nemigaqo yezonxibelelwano zoshishino, ukwenzela ukususa zonke izithintelo nokuphepha iimpazamo ekusebenziseni iingxoxo.
Iintlobo zoqhagamshelwano loshishino
Ihlabathi lezoshishino alwamkeli indlela yentetho esetyenziswa ngayo kwimpilo yemihla ngemihla. Lo msebenzi unzima ngokubonakala kobuchwephesha obutsha bezonxibelelwano lwezoshishino njenge-Intanethi, isingeniso sengqondo yokuziphatha kwinethwekhi yenzululwazi ekhethekileyo. Yaye zonke izinto zobuchwepheshe bokuxhumana ziyabonakala:
- ukuthetha, ukuthetha ukuthetha ngomlomo ngolwazi;
- Ukungenzi-magama, ukuthumela ulwazi ngoncedo lwezandla , ukunyameka, iinjongo, njl.;
- Ukude, apho ulwazi ludluliselwa ngeendlela ezahlukeneyo zobugcisa - ifeksi, umnxeba, intanethi, umsakazo kunye nomabonwakude.
Ezi teknoloji zisetyenziselwa iintlobo ezahlukeneyo zonxibelelwano, phakathi kwazo kukho ezimbini iindidi ezinkulu-ezibhaliwe kunye nomlomo. Uhlobo lokuqala luquka amaxwebhu ahlukeneyo-iinkqubo, izivumelwano, imiyalelo, iingxelo, njl. Ukuqulunqa amaphepha afanelekileyo, iimfuno eziqinileyo zenziwa, okumele zizaliseke. Kuyafana nangobhaliso lwezoshishino kwi-intanethi, ngaphandle kokuba inqanaba loqhagamshelwano phakathi kwamaqabane likuvumela ukuba usebenzise isicatshulwa esithile sokuthetha esisesikweni.
Kodwa ininzi inkcazo yenkcubeko yezonxibelelwano zoshishino kunye nokuphathwa kwengqondo kubonakala kwiifom zomlomo zokunxibelelana ezisemthethweni. Kukho ezimbini i-subspecies - i-monologic ne-dialogical, kwimeko yokuqala ukuhamba kweenkcukacha kunikwe unilaterally, kwaye kwimeko yesibini kubandakanya ukudibana kweendlela ezimbini ukuze ufumane isisombululo. Unxibelelwano lwezorhwebo lomlomo lunokubonakaliswa ngoluhlobo lweengxoxo, intetho, intetho-ndlebe okanye intlanganiso. Ngokuqhelekileyo, kuthethwa ingxoxo, ngoko kukufanelekile ukukhumbula imithetho embalwa yokuziphatha kwabo.
Isiseko soNxibelelwano lwezoShishino ngeShyiloji
Kutheni ucinga ukuba umntu uyakwazi ukuhambelana nabantu, kwaye abanye abakwenzi? Yonke into elula, ezinye ziyakwazi ukuvuselela umnxibelelwano ngengqondo ebalulekileyo. Unokukufezekisa oku ngokufunda ukwenza iincoma. Abanye abantu bathetha kakhulu kunzima kakhulu, ngoko nayiphi na indumiso ibonakala njengento ephosakeleyo yokubethelwa, kodwa omnye kufuneka afunde ukubona izicwangciso zakhe aze azidumise ngokukhawuleza. Ngoko ufumana indawo yomnxibelelwano, kwaye oku kuya kumisela intsebenziswano. Kukho iminye imigaqo omele uyenze xa uxoxisana nabanye.
- Unomdla kwabanye abantu, kuba wonke umntu, okokuqala, unomdla kuye. Ngako oko, lowo ophumelela ekuboniseni umdla kwimicimbi yomnxibelelwano uya kuphumelela, abachaphazelekayo abanakuze bafikelele ekuqondeni.
- Ukuze ufumane indawo yomnxibelelwano, kufuneka umomothe, nje uzame ukukwenza ngokunyanisekileyo, njengokuba u-"American" oomomothekayo sele sele wakwazi ukuzalisa abantu abaninzi ngesisongela.
- Khumbula ngegama amagama abantu othetha nabo, kwaye uqhagamshelane nabo ngale ndlela. Ungasebenzisi igama lomntu entetho - ubonise ukungamhloneli, ubonise ukungabikho komdla.
- Funda ukuphulaphula nokukhuthaza abantu ukuba bathethe ngokwabo, babuze imibuzo enomdla.
- Thetha nomnxibelelwano malunga noko kukuthandayo, ukufumana izihloko eziqhelekileyo kukunceda ufumane ulwimi olufanayo kunye neqabane lamashishini. Ngaphambi kwentlanganiso, qaphela ukuba uyayifumana isangqa seminqweno ye-interlocutor yakho, iya kukuzisa igalelo ezilungileyo.
Zonke ezi ngasentla ziya kusebenza, ukuba ngethuba le ngxoxo uya kuba nokugcina isimo sengqondo somhlobo. Ngoko uzama ukuphepha iingxabano, kodwa xa uqala ingxoxo, tshela ngokuzithemba, kodwa ushiye inokwenzeka yakho yephutha. Okokuthi, kuyimfuneko ukuthetha "Andiyi kukubonakalisa kuwe", kodwa "Ndiza kubonakalisa imbono yam, kodwa ukuba andiyiyo, ndibuze ukuba ndiyilungise."