I-KPI - yintoni oku kukuthengisa kunye nendlela yokubala?

Kwimashishini, abaphathi bavame ukusebenzisa igama elifakekayo "iKPI"; oko kukuthi, ndifuna ukuqonda kunye nendoda eqhelekileyo kwisitalato. Ingundoqo yale ngcamango kukuba zonke iinjongo zentlangano zingahlukana zibe ngamanqanaba. Ezi njongo ziziswa kubasebenzi ngendlela yezinto ezithile-izicwangciso, imisebenzi.

Yintoni i-KPI?

I-KPI - ezi zikhokelo eziphambili zentsebenzo yenkampani / ishishini, ekuncedeni ukufezekisa iinjongo zayo . Ukuguqulelwa ukusuka kwisiNgesi, esi sichazi sithetha izikhombisi zokusebenza eziphambili, kwaye ngokuphindaphindiweyo ngesiRashiya kuguqulelwa njenge "KPI" - izikhombisi zokusebenza eziphambili, ezingenakwenyani ngokupheleleyo, kuba ukusetyenziswa kwegama lesiNgesi, ngaphezu kokusebenza kakuhle, kubonisa ukusebenza.

I-KPI - yintoni ngamazwi alula? Nayiphi na ishishini elinamacandelo, elowo ulungisa ngayo loo misebenzi okanye enye imisebenzi. Ngokomzekelo, umlawuli ngokuyinhloko unomdla kwiindleko zenkampani, umgcini-akhawunti-ngokuchanekileyo kweemaphepha zenkampani, inhloko yesebe lokuthengisa - kwiimali ezifunyenweyo zenkampani. Zonke ezi zinto, ziqokelelene kunye kwaye zimele izibonakaliso ze-kpi zokusebenza nokusebenza kweenkampani.

Yintoni i-KPI ekuthengiseni?

Izalathisi zentsebenzo ebalulekileyo ekuthengiseni zihlukileyo kwiqumrhu ngalinye kwaye zahlula ngokwecandelo lokuphuhliswa kwalo kunye nomsebenzi othile:

• ngexabiso lokuthengisa: ukuthengiswa, ukuthunyelwa kwempahla, iimali zokuthengisa kunye nokuthengisa ngokuthe ngqo (le parameter iboniswe ngeepesenti kwaye ibalwa kwithuba elithile, umzekelo, kwikota);
• kwinqanaba leenzuzo (inkampani ijolise ukufikelela kwinzuzo ethile ejoliswe kwixesha elizayo);
• ekukhuthazweni kwemveliso emitsha (apha izicwangciso zibekelwe ezinye iindawo ezithile zeempahla zenkampani);
• ukutsala abathengi abatsha (xa kuthengiswa kwi-firm, kuya kuba lula ukukhangela abathengi abatsha, okanye usebenze ngeqela elitsha labathengi, uphuhliso lweemarike ezintsha).

I-KPI - "ngokuba" kwaye "ngokumelene"

Iimpawu ze-KPI zinabalandeli babo kunye nabachasi. Sinika iingxabano ezimbalwa zombini. Iinkqubo zeenkqubo ezicetywayo zilandelayo:

• Ukufakwa ngokucacileyo kwabasebenzi abaqhelekileyo;
• uphuhliso lwentsebenziswano kwintlangano;
• ukunciphisa okanye ukuphelisa ngokupheleleyo ukuzithandela ngolawulo;
• indlela yokukhuthaza abaqeshwa;
• Uphuhliso olucacileyo lweenjongo, ezijoliswe kwiziphumo;
• Ubungakanani bokuguqula imisebenzi yabasebenzi abaneempembelelo ezimbi zomsebenzi wabo.

Ngokubhekiselele kwimigqaliselo yombono we-KPI, zilandelayo:

• ekubeni ikhetho lokubala lihlukile, uvavanyo luya kuhlaselwa;
• Izikhokelo zokusebenza eziphambili ngamanye amaxesha zizinto ezikhuthazayo kunye nokuhlaziywa kwishishini, okwaneleyo;
• Iindleko eziphezulu zokuphumeza inkqubo enjalo yokuvandlakanyo, impendulo yokuphendula ingxelo iyadingeka kubaphathi, kodwa akubona bonke abasebenzi abaqeqeshwe kakuhle ukubala abafunayo ngokuzimeleyo.

Iintlobo ze-KPIs

Inkqubo ye-KPI yahlula kwiididi ezilandelayo:

1. Ithagethi : bonisa indlela esondele ngayo ekufezekiseni injongo yokuthengisa.
2. Inkqubo : yile ndlela ephumelelayo ngayo inkqubo yenkqubo ephunyeziweyo, banceda ukuhlola umsebenzi wombutho kwaye, phambi kobuphoso, baququzelele inkqubo ngendlela eyahlukileyo.
3. Iprojekthi : ijoliswe kwimisebenzi ethile kwaye ibonise ukuba umsebenzi ocwangcisiweyo uqhutyelwa kwinkampani ngokupheleleyo.
4. Ngaphandle : bonisa imeko kwiimarike ngokubanzi; Abasebenzi abanakuyichaphazela intsingiselo yabo.

Ukubala njani i-KPI?

Izalathisi zokusebenza eziphambili ze-KPI zingabalelwa kwiinqanaba eziliqela:

1. Ukukhethwa kwe-KPI (ukusuka kwiintathu ukuya kwii-5), umzekelo: inani labathengi abatsha; inani lokuthenga lenziwe okwesibini okanye ngaphezulu; ukuphononongwa kumakhasimende abongayo.
2. Ukubalwa kobunzima besalathisi ngasinye esikhethiweyo kunye nenani elilodwa leklasi (umzekelo, i-0.5 kubathengi abakhangayo, 0.25 ukuphononongwa kwisayithi).
3. Ukuhlanganiswa nohlalutyo lwamanani kwixesha elikhethiweyo (kwikota, ngonyaka).
4. Ukwenza isicwangciso sokwandisa amaxabiso akhethiweyo ngexesha elikhethiweyo.
5. Emva kokuphelelwa kwexesha - ukubala kwe-coefficient of effectiveness (ukuthelekiswa kwenjongo kunye nenyaniso).

Izalathisi zokusebenza eziphambili - iincwadi

Inkqubo yeendlela eziphambili zendlela yokusebenza ichazwa kwinani elikhulu leempapasho eziphambili kunye nezizwe eziza kuphendula umbuzo. KPI - yintoni na?

1. Kulagin O. (2016) "Ulawulo ngeenjongo. Iimfihlelo ze-KPI iteknoloji " - incwadana entsha, imizekelo emininzi kunye nolwazi lwezobugcisa.
2. Kutlaliev A., Popov A. (2005) "UkuPhukisa kweNtengiso" yincwadi endala kodwa ibhalwe kakuhle.
3. UWayne W. Eckerson (ngo-2006) "Iidashbhoards njengento yokulawula" ibhaliweyo yesicelo esibhaliweyo kunye nemizekelo emininzi ichaza ukuba yi-KPI.